FAQ's and Support

We’re sorry to hear this, but we understand! Please contact us as soon as possible to see if your order is able to be cancelled. You can reach us during business hours on (03) 9068 9807.

If you require something urgently please give us a call and we’ll let you know sending schedules for that day.

Of course, express delivery and tracking is kind of our thing. Available Australia wide.

Our dispatch office is located in Melbourne, so give us a call if you need something in a hurry and we should be able to help you out.

For our more abroad customers, we can ship internationally. Please let us know if you have international shipping requirements.

Claims or Returns: If you are not completely satisfied with your purchase, in addition to your rights as a consumer under the Competition and Consumer Act and other applicable Australian consumer protection laws and regulations, you may also be eligible to return the item for a refund under our quality guarantee.

In the unlikely event of a claim, only written claims will be accepted and must be made within 30 days of receiving the goods. Claims or returns will only be accepted where there is a fault in the product supplied or an error in the printing. Faulty goods must be returned for inspection. A refund or replacement of stock will be issued at our discretion once the goods have been checked.