FAQ's and Support

We're sorry to hear this, but we understand! Please contact us as soon as possible to see if your order is able to be cancelled. You can reach us during business hours on (03) 9529 4284.

If you require something urgently please give us a call and we'll let you know sending schedules for that day.

Of course — express delivery and tracking is available Australia wide.

Our dispatch office is located in Melbourne, so give us a call if you need something in a hurry and we should be able to help you out.

For our more abroad customers, we can ship internationally. Please let us know if you have international shipping requirements.

If you are not completely satisfied with your purchase, you may be eligible to return the item for a refund under our quality guarantee. Written claims must be made within 30 days of receiving the goods. Claims or returns will only be accepted where there is a fault in the product supplied or an error in the printing.

We are open 9am – 5:30pm on business days for Sales and Support, and 9am – 4:30pm for order pick up from our office.

For a prompt dispatch of your order on the same day of placement, please ensure that we receive your order prior to 3pm.

Absolutely. You will receive the order confirmation and tax invoice after your online order.